This course contains a large amount of content that was not in Disaster Frontline Supervisor. It addresses many of the issues that have come up on recent operations that well-trained supervisors can resolve. It also covers updated information on working with Event Based Volunteers, new progressive discipline and issue resolutions procedures, intergenerational communications, and worker satisfaction processes. The purpose of this course is to prepare supervisors to lead a team of disaster workers to deliver high-quality client service and to create a climate that promotes worker satisfaction.
