After completing this course, participants should be able to— • Explain the importance of the Concept of Operations to the success of an operation. • Explain the key highlights of the Concept of Operations. • Describe the principles and features of all operations, including common planning architecture and resource management. • Understand and be able to implement the process for executing DROs, especially organizing large operations into districts. • Understand and apply the operational roles and responsibilities, and how they relate to each other, outlined in the Concept of Operations.
Prerequisites: • Disaster Cycle Services: An Overview • Concept of Operations Basics • Operations Planning Fundamentals • Incident Reporting Fundamentals
This course contains a large amount of content that was not in Disaster Frontline Supervisor. It addresses many of the issues that have come up on recent operations that well-trained supervisors can resolve. It also covers updated information on working with Event Based Volunteers, new progressive discipline and issue resolutions procedures, intergenerational communications, and worker satisfaction processes. The purpose of this course is to prepare supervisors to lead a team of disaster workers to deliver high-quality client service and to create a climate that promotes worker satisfaction.
Kitchen Site Management is a basic level course for disaster workers who will work in and conduct Feeding tasks at a kitchen site while supporting disaster relief operations (DROs). This instructor-led course offers hands-on activities and more opportunities to look at the Feeding job tools. A Kitchen Site Management Simulation will accompany the course.
Prerequisites. Disaster Cycle Services, Basic Food Safety and Mass Care: An Overview (All can be taken online.)
